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SharePoint for Internal Communications
March 14-16, 2017 New York City
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Wednesday, March 15 • 11:30am - 12:05pm
Before & After: How User Research Helped Transform the Already Award Winning Digital Workplace
XL Catlin & Eloquor Consulting, Inc.

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After winning the Nielsen Norman Top 10 Intranets, the team at XL Catlin continued to reach out to users to learn how to make improvements to the PEN. While the winning interface was progressive, it wasn’t meeting user expectations for findability. With support from Eloquor Consulting, XL Catlin conducted user and usability research and redesigned the PEN to speak directly to user comments.

See the before and after and learn how they made decisions based on the research, including how to:

  • Understand what your employees want and need to see on their SharePoint site through simple usability tests that avoid assumptions
  • Implement appropriate development and design considerations along the way
  • Embed social collaboration into the fabric of the user experience


Satvinder Kaur, Digital Strategy and Marketing Operations Portfolio Manager

XL Catlin

Stacy Wilson, President

Eloquor Consulting, Inc.

avatar for Satvinder Kaur

Satvinder Kaur

Digital Strategy and Marketing Operations Portfolio Manager, XL Catlin
avatar for Stacy Wilson

Stacy Wilson

ABC, President, Eloquor Consulting, Inc.

Wednesday March 15, 2017 11:30am - 12:05pm
Morgan A & B, 2nd Level, Marriott New York East Side 525 Lexington Avenue, New York, NY 10017

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